UPDATE - June 25 - After we posted the rating (below) we received a phone call the next day and we discussed the situation. They were great! They returned the money and any monies spent for the part that didn't fix the problem. In addition, they came and picked up the water softener I replaced.To me that is going over and above. I recommend them 100%. We all make mistakes, but I judge a company with what they do after that mistake as the true measure of a company.We moved into a house with a Whirlpool water softener. After a year it didn't work well so I called around to see who might be able to fix it. They said they did but it would take a week to get someone over. No problem. The technician arrived and said he had been in the business for over 30 years and could fix ANYTHING. When he looked at it he said it needed a new part and I could order it on-line for $40 or $50. I asked him to help me and he said they didn't order anything. I was left on my own to try and figure out what exact part. He said he wouldn't charge me because he didn't do anything. He said we might need a new water softener and it would be around $2,000. He claimed that he had many customers on our street and many of them had iron filters, too. He said there are other ones you can order on line but good luck finding someone to install them.I explained that I had been in the business for 19 years - I just didn't know anything about the Whirlpool brand. He explained that Eco Water (major manufacturer) built them and they were an Eco dealer, too. That convinced me he could fix it.Great! I ordered the correct part, I thought, for $139 and called them back to put it in. Again, several days wait. No problem I felt that he could fix it. He came out, put in the part, and crickets. Same issues as before. To this he said, "I have no idea what is wrong". Maybe a harness. He looked in the truck and he had a harness that would fit - still nothing. He suggested I order one of those for $25 or $30.Then he gave me the bill of $109. I now have $238 into this machine that still isn't working. I did exactly what he said to do. AGain, his comment, "I have no idea what to do". Same comment from a guy who said, "I can fix anything".I wasn't about to invest $2,000 more because I thought we'd be in the house only 3 more years. We have another home in Florida.I took my water to another company to get tested. 23 gpg with 1 ppm of iron. We NEVER installed an iron filter for 1 ppm iron. But, again, I only did the business for 19 years.I'll never do business with them again. I ordered the exact same model that I had for $550. I got the old one out myself and I'm sure I can reinstall the exact same model.Great lesson. I'll never call American Aqua again.
14:03 22 Jun 20
CJM was knowledgeable, Professional and courteous.
15:30 09 Jun 20
Ever since I moved here in 2004 I have been using American Aqua. When my water softener system was installed I was told to only use Duracube. Since 2004, when my water softener system was installed Duracube is the only salt that has been in my system. You can pull right up to American Aqua, they open the garage door you pulled in and they load your car you don’t even have to step out of your car. How awesome is that. They also offer delivery but I have kids to unload my car. They staff is always so nice. Adam that works there has been there since I started going and he is always so nice and responsible. I have moved twice since I have been here and I have taken my system with me and Adam has always done that work for me. Including my reverse osmosis. Great place. Very conveniently located.P.S. I go to the American Aqua in Howell.
14:18 19 Apr 20
The repair of my water softener was completed in a timely manner. I really appreciated the prompt service. Thank You.
22:12 16 Apr 20
I've been using American Aqua for over 15 years and have found their techs and delivery folks to be timely, friendly and efficient as a rule.
21:02 16 Apr 20
The delivery of water bottles and salt was well done with each item being placed where requested by the verbal order. Thank you, Sean!
19:14 16 Apr 20
American Aqua has taken care of our well water for 14 years with their softener and iron curtain (iron removal system). They have have also been delivering bottled drinking water and salt to our home. The service has always been efficient and polite and our water is great....highly recommend.
21:26 14 Apr 20
Very pleasant and knowledgeable. Prices were good and response time was exceptional. Overall I would definitely recommend their services.
20:24 26 Mar 20
Really nice people, great service.
18:12 26 Mar 20
This was the only water company to reply to my inquiries and am I glad they did. I'm stuck here at home and don't want to venture out so they delivered 8 bags of salt directly to my home. Very reasonable pricing on both the salt and the delivery. And...they were on time! Stacked it nicely on my porch and I'm a happy man. I will continue to do business with them and if my softeners go on the blink, they'll be the first ones I call. Thank you AA!!
18:26 21 Mar 20
Experts in drinking water and water systems of all types and needs. I use their product and service at home and in our plant and offices.
10:59 11 Mar 20
Good product, good service
01:55 02 Mar 20
Senior discounts- a real plus!
13:28 28 Feb 20
19:21 26 Feb 20
Great service, the installer was very prompt and professional.
14:15 26 Feb 20
CJ was very courteous, on time and provided great service!
02:32 13 Feb 20
Service was great. American Aqua address all our household water issues.
22:40 30 Jan 20
They called a half hour in advance, and delivered two bags of salt to my basement. You DO need to write a check at the time of service, (unlike other companies, who send you a bill.) It's actually wise to use to different companies, so you don't run out of salt, in case you have to go into work, or on vacation
19:27 24 Jan 20
Don was very helpful in explaining, cleaning, and investigating the operation of our water softening system. He was knowledgeable, patient, and competent.
20:16 23 Jan 20
Friendly, great customer service, fast, and responsive
19:57 14 Jan 20
Great service and on-time deliveries. American Aqua's salt and outstanding water softener provides us with 100% rust free water in a rural area with really bad iron-saturated water. Far superior to any water softener systems we'd used previously.
17:58 12 Jan 20
Call to make an appointment to see what was wrong with my water softener and was able to get an appointment that same week, which was amazing. CJM who came to work on the water softener, did an amazing job. My water is back to normal!
04:56 12 Jan 20
The gentlemen (CJ M and Percy O) rom American Aqua that rebedded our water filtering tanks were great! They called before they came and arrived on time. They were extremely knowledgeable and professional about what they were doing. They were very respectful about leaving everything clean and the work fully completed. We have had the pleasure of working with this company for years and will continue to do so. Carol V.
15:44 11 Jan 20
They're always very helpful.
17:34 07 Jan 20
Excellent service and workers!
Marley Gannon Pagel
17:32 31 Dec 19
They were prompt and efficient! Gthe tech was courteous, thoughtful and accommodating! He went above and beyond expectation!
19:09 27 Dec 19
I have used American Aqua for 12 years. Always a great experience in terms of delivery and price.
16:58 27 Dec 19
They are very efficient and always available. CJ is the best! He is always friendly, communicative, knowledgeable about any of the products and helps me move the items to where I need. Do you honestly can’t have a better employee than him! And I know, I have been in customer service management all my life! American Aqua has the best tasting water as well. The rock water is superior!
22:15 20 Dec 19
19:02 25 Nov 19
Had a great experience getting a new water softener when ours failed and leaked all over the basement. Adam walked me through my options and was up front about pros/cons of renting vs. buying. He arrived right on time for installation and walked me through the functioning of the new system in a friendly and professional manner. Five stars.
Great Lakes Demolition & Abatement Services
17:50 20 Nov 19
01:04 11 Nov 19
Wonderful customer service! Our first time with a home with a water softener so we were still learning and Adam always goes above and beyond to help! Highly recommend!!
13:23 29 Oct 19
CJ is thorough and knowledgeable. He answers my questions clearly and goes the extra mile to make sure our system is working well. He's a wonderful ambassador for American Aqua and a helpful resource for homeowners.
19:21 17 Oct 19
Don was super helpful and a wealth of knowledge!
16:15 11 Oct 19
Our driver CJ does a great taking care of our water needs. We have a very large team hear and whether it's during summer or winter there are never any issues with ensuring we have the proper amount of water on hand considering our usage us up and down throughout the year. CJ is very professional and friendly with our team members around the office. His prompt and consistent delivery schedule makes it easy for us to know when to expect our water delivery on a weekly basis.
15:40 10 Oct 19
Great customer service at the business I work at. Delivery drivers go above and beyond to help out.
16:25 08 Oct 19
Dependable, Flexible, and responsive. Love having home delivery of those heavy bags of salt.
14:51 04 Oct 19
Solid company. When my system was leaking they were fast and friendly in getting the O ring fixed. Knowledgeable and friendly to work with.
15:38 03 Oct 19
Excellent people. Very good service.
16:24 02 Oct 19
CJ is a wealth of information and helped me order BIRM so I could re-bed my Iron Filter my self, I had a few technical questions and he answered all of them so I could do a professional job and save some hard earned cash of which I love to take CJ to lunch !!!!!Not many customer service oriented guys left and he is ONE GOOD GUY!
10:12 20 Sep 19
I meet with several companies before deciding which product to purchase, including a whole house reverse osmosis system, a salt free system and a competitor of American Aqua. Don, the sales person from American Aqua was by far the most knowledgeable. After deciding to go with American Aqua the scheduling and installation went very smoothly with minimal disruption to me. Don also assisted with the installation, along with Adam. They were very professional and completed the task quickly. I highly recommend them.
15:53 17 Sep 19
Percy was super polite and efficient. He even helped me carry my groceries into my house.
Scott M B Gustafson
17:07 16 Sep 19
Excellent service, ease of scheduling and on-time maintenance crew. Our water never tasted better!
19:06 06 Sep 19
Jason is always very friendly and helpful when he comes to deliver salt. We would recommend American Aqua, theyve always been great to deal with.
19:04 05 Sep 19
Great service - The delivery is consistent and the driver is always friendly and professional.
14:35 13 Jun 19
Don and percy have us great service. Very knowledgeable, honest, and courteous. We appreciated the fact they were on time and took time to explain problems. Very professional company and employees. Our water has never been better. We highly reccomend American aqua for home water treatment.
16:33 16 Apr 19
Great great company, so nice to deal with. Always here when they are suppose to be. Laura in the office is very helpful and Jason the delivery guy is just the BEST. I couldn't be more pleased. Jason is just so nice and is eager to PLEASE ALWAYS
22:49 02 Apr 19
C J came and installed my new water softener and it was fast and efficient. He even cleaned it up so it took up less space then the old unit. Excellent job and great service. I am a happy customer.
11:12 06 Feb 19
When it comes to products, experience, and knowledge related to water quality in your home or business, they're the experts! I've purchased two water softeners from them over the years, both being excellent products. Their maintenance of my system is always timely and outstanding. Call them!
22:48 01 Nov 18
We are in the process of moving and have met many service people, but have to compliment Sean. He has a positive attitude, respect for the needs and understanding of the client, did a great job and was on time. Thank you, Sean!
20:42 01 Sep 18
Home town feeling
15:42 31 Jul 18
The customer service (today we had Percy) exceeded our expectations!! We have been with American Aqua for a long time and have always been satisfied.
13:28 20 Jun 18
Kirk from American Aqua was wonderful! He came to our house to give us an estimate for a RO unit. He was very helpful and friendly, definitely recommend him and AA.
10:08 05 Apr 18
I always have great and prompt service, been doing business with them for 12 years. Shannon is awesome, would definitely recommend this company!
13:59 20 Mar 18
Shannon is always super helpful when I come in for salt and supplies!
19:36 27 Feb 18
Professional, cordial, helpful and pleasant
21:03 23 Feb 18
American Aqua is a great company! Their customer service, especially Adam, is amazing and so easy to work with! They are very reasonable with cost and always willing to go above and beyond! Adam was really good at explaining all of our options and is super knowledage when it comes to your water! We had them at our old house in Fowlerville where the iron was terrible. As soon as they installed our system our water was clear as day! They were one of our very first calls when we moved into our new home and saw even a little bit of iron in the toilets. We highly recommend them!
03:18 21 Feb 18
Nancy and CJ at American Aqua are awesome! Nancy was super helpful and knowledgeable as she shared the process of choosing the water system that would be best for our needs. She came over on a day where our son was a little sick, and we hadn’t slept well the night before so we weren’t sure how the visit would go! Nancy was so warm and kind, that our toddler felt so comfortable despite being sick and he even wanted to show her his toys! When she returned for the final paperwork, it felt like one of his aunties came by—so easy. CJ was also a super friendly person, and worked quickly despite our cramped cabinet. He even let our son peek at his tools! After the install, when I had a question about the bubbles in the water (a natural occurrence), Nancy was very prompt and knowledgeable in her response. I cannot recommend them enough!
20:01 07 Feb 18
American Aqua is the only place around us that sells Dura-Cube. Once I got to the place I was able to pull right in and open the back of my car so they could load it. Shannon loaded it for me so I was in and out very quickly, no fuss!
01:06 01 Feb 18
I have been dealing with American Aqua for the past 20 years. Nancy is very professional, friendly, helpful and goes above and beyond for us. She helped us first by getting us our water softener unit. If we run across any issues she is ready to help us find a solutions either by phone or by sending someone out to look at it. When we started our salt delivery, which was a big time saver for us, she was able to help us determine how much we needed and if it needed to be adjusted, all we had to do is call. I would highly recommend Nancy and this company as well as all of their staff.
20:16 08 Nov 17
My iron was so bad I was scrubbing my toilets and showers twice a week. I now have a Iron filter from American Aqua and I haven't scrubbed a thing since. Couldn't be happier.
21:11 19 Oct 17
We have been using American Aqua for many years. Great service and great people. Highly recommended.
16:00 18 Oct 17
Professional, friendly service at competitive rates.
15:08 18 Oct 17
The team at American Aqua are always super helpful, with what they do and very friendly.
18:49 15 Jul 17
Awesome job from this company. Would highly recommend to anyone!
18:48 15 Jul 17
Great company!!! They did an awesome job
18:27 27 Feb 17
15:21 25 Oct 16
We have water coolers all over where I work and I'm in charge of ordering replacement filters. I order a big bulk of filters from American Aqua every year. My Sales Rep. Nancy is SUPER!She's very nice, knows exactly what I need. I get my filters when I need them. I only speak to her once a year and she remembers me every time. Love doing business with American Aqua!