Frequently Asked Water Questions

What is hard water?

Hard water is the result of dissolved minerals in water. These minerals are primarily calcium and magnesium and they are measured in grains per gallon. It produces scale build up in dishwashers, ice makers, water heaters and washing machines.

How is water softened?

Water is softened or conditioned by exchanging hardness ions such as calcium and magnesium with softer sodium or potassium ions. Our water softeners regenerate on demand with a brine solution renewing their ability to remove hardness from the water. The hard water passes through a tank containing resin beads coated with sodium potassium ions. The beads trap and hold the hardness until they are cleaned during the regeneration process.

Why can’t I just buy a water softener from the local home improvement store?

There are many different types of hard water and water problems. A one size fits all approach may not meet all your needs. With a free and simple test, your American Aqua technician can analyze your water and recommend the best solution.

How expensive is a water conditioning system?

A water treatment system from American Aqua will more than pay for itself in short order. You will use less soap and detergent, your appliances will be more energy efficient, and you will get longer life out of your clothing, dishes, and water using appliances.

What’s wrong with not having a water softener?

Hard water can build up scale in your pipes and water using appliances. To keep your dishwasher, water heater, pipes, and ice makers in top working order, it is best to use conditioned water. You will have fewer maintenance problems and add many years to the life of your appliances and pipes.

Isn’t municipal water already softened?

Municipalities often treat water with chlorine to kill bacteria. This meets Federal requirements, but can leave a chlorine aftertaste in your water. It also does not soften water, so a water conditioning system is still recommended.

Why is it important to drink high-quality water?

You are what you drink! Seventy percent of your body is made up of water. It is a scientific fact that drinking plenty of water is necessary for a healthier life. Our reverse osmosis drinking water system actually save you money by eliminating the need to buy bottled water.

Can you make my ice cubes clean and clear?

Yes. We can hook up our reverse osmosis drinking water system to both your sink and fridge, giving you clean and clear ice cubes you will be comfortable serving to your guests.

How can we best be of service?

  • We promise to never share, rent, or sell your information.
  • This field is for validation purposes and should be left unchanged.

American Aqua is NSF Certified American Aqua has the WQA gold seal CE Seal | Water Softeners & Reverse Osmosis Drinking Water CE Logo | Water Filters and Filtration ISO Logo for American Aqua Michigan Water Quality Association EPA Certified Lead-Free

Local Reviews

4.6
Based on 119 reviews
Thomas Groom
Thomas Groom
19:42 29 May 21
American Aqua has taken care of our well water for 14 years with their softener and iron curtain (iron removal system). They have have also been delivering bottled drinking water and salt to our... home. The service has always been efficient and polite and our water is great....highly recommend.read more
Bela Sipos
Bela Sipos
18:14 27 May 21
Great Service
Ellen Clark
Ellen Clark
13:12 13 May 21
I cannot say enough about the quality of the service and the product. Adam and CJ are the best! They’re knowledgeable, efficient and courteous...and always smiling. It is a relief to know we are... drinking cleaner and better tasting water.read more
Ed Gotfredson
Ed Gotfredson
14:59 12 May 21
Thrilled to be drinking clean, safe and great tasting water with our new AQ reverse osmosis alkaline filter system under the sink. We are saving big $ with their monthly Gold Membership compared to... bottle water delivery and expensive filters for our Brita. And the yearly filter swap outs are free! Adam and Sean did a great job installing the system and explaining how it worked. THANK YOU!!!read more
Kari Lazar
Kari Lazar
20:44 25 Mar 21
Great company with great people!
Diane D
Diane D
22:17 22 Mar 21
Dylan was my installer and he was fabulous! He replace a iron remover for me. He was very pleasant and was very careful of my carpet, stairwell that was carpeted, etc. Definately well trained and... accomplished!read more
Sarah Morrison
Sarah Morrison
00:26 15 Feb 21
We have well water at the house we just purchased and it smelled and tasted bad. There was already a water softener system in place. American aqua came out and tested the water and helped us figure... out the best solution. We ended up adding an iron filter and that did the trick. CJ came out twice, first to test the water and for a second appointment to install the filter. He was friendly and very knowledgeable. He always wore a mask and gave plenty of space while working in our home.read more
James
James
13:25 02 Feb 21
I have water softener salt delivered to my house by American Aqua. They are prompt and dependable. Price is also reasonable
Gabriel Kadoo
Gabriel Kadoo
20:10 01 Nov 20
Adam was very knowledgeable and took the time needed to recommend solutions to treat our well water, he also offered multiple choices of equipment at different price point to get us as close as... possible to our budget, the planning and the actual installation went very smooth. I highly recommend this company.read more
Next Reviews