Frequently Asked Water Questions

What is hard water?

Hard water is the result of dissolved minerals in water. These minerals are primarily calcium and magnesium and they are measured in grains per gallon. It produces scale build up in dishwashers, ice makers, water heaters and washing machines.

How is water softened?

Water is softened or conditioned by exchanging hardness ions such as calcium and magnesium with softer sodium or potassium ions. Our water softeners regenerate on demand with a brine solution renewing their ability to remove hardness from the water. The hard water passes through a tank containing resin beads coated with sodium potassium ions. The beads trap and hold the hardness until they are cleaned during the regeneration process.

Why can’t I just buy a water softener from the local home improvement store?

There are many different types of hard water and water problems. A one size fits all approach may not meet all your needs. With a free and simple test, your American Aqua technician can analyze your water and recommend the best solution.

How expensive is a water conditioning system?

A water treatment system from American Aqua will more than pay for itself in short order. You will use less soap and detergent, your appliances will be more energy efficient, and you will get longer life out of your clothing, dishes, and water using appliances.

What’s wrong with not having a water softener?

Hard water can build up scale in your pipes and water using appliances. To keep your dishwasher, water heater, pipes, and ice makers in top working order, it is best to use conditioned water. You will have fewer maintenance problems and add many years to the life of your appliances and pipes.

Isn’t municipal water already softened?

Municipalities often treat water with chlorine to kill bacteria. This meets Federal requirements, but can leave a chlorine aftertaste in your water. It also does not soften water, so a water conditioning system is still recommended.

Why is it important to drink high-quality water?

You are what you drink! Seventy percent of your body is made up of water. It is a scientific fact that drinking plenty of water is necessary for a healthier life. Our reverse osmosis drinking water system actually save you money by eliminating the need to buy bottled water.

Can you make my ice cubes clean and clear?

Yes. We can hook up our reverse osmosis drinking water system to both your sink and fridge, giving you clean and clear ice cubes you will be comfortable serving to your guests.

How can we best be of service?

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American Aqua is NSF Certified American Aqua has the WQA gold seal CE Seal | Water Softeners & Reverse Osmosis Drinking Water CE Logo | Water Filters and Filtration ISO Logo for American Aqua Michigan Water Quality Association EPA Certified Lead-Free

Local Reviews

Based on 237 reviews
Sushanth Vasuki
Sushanth Vasuki
17:04 20 Mar 23
We got the water softener and RO system from American Aqua - Dylan was the service tech. He was extremely helpful and did a thorough job with the installation. He was flexible and provided us with... all the support required. We highly recommend especially if you stay in Saline, more
Richard Witte
Richard Witte
23:32 19 Mar 23
Adam was a Very good, knowledgeable and personable installer. Everything went well and the system is performing as expected. Thanks. R . Witte
F-J Papp
F-J Papp
18:12 14 Mar 23
First rate service, as usual!!
Willard Girbach
Willard Girbach
23:15 10 Mar 23
The service I got from Don was exceptional. He was polite and friendly. Did a great job and very pleased with the work
Leonardo Brito
Leonardo Brito
19:16 03 Mar 23
Great experience with American Aqua and with Don Hanselman. He was very professional, competent, and even suggested cost saving options. I’ve been a satisfied customer for 20 years
Kate Mehuron
Kate Mehuron
17:40 03 Mar 23
Punctual, friendly, efficient, and courteous!
Michael Copeman
Michael Copeman
18:30 08 Feb 23
Our entire experience with American Aqua was outstanding. Fair prices and excellent installation. Adam Briggs work was second to none. Beautiful installation you can tell he takes great pride in his... work. Highly recommend. Thank you Adam!read more
William Ward
William Ward
21:41 01 Feb 23
100% satisfied. We are new to water softeners and had many questions and concerns. So we scheduled an appt with American Aqua. The customer service rep on the phone was very polite and friendly. She... made us an appt for the next business day! (I was expecting a couple weeks at least.) The technician arrived on time and he too was very friendly. He examined our system, made a few tweaks, tested our water, explained in detail what we as consumers needed to do to maintain the system. He patiently answered all our questions and patiently repeated what we didn't understand the first time around. Then, as a parting gesture of good will, he kindly told us to bring a sample of water to their office if we ever have concerns in the future and they will test it free of charge. An overall great experience. A++ to CJ the technician and to American Aqua. I highly recommend more
Susan Campbell
Susan Campbell
13:34 01 Feb 23
Adam is very friendly and helpful, he was able to get everything working for us and showed us what we could do to make sure things are working properly. Thanks!!
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