Frequently Asked Water Questions

What is hard water?

Hard water is the result of dissolved minerals in water. These minerals are primarily calcium and magnesium and they are measured in grains per gallon. It produces scale build up in dishwashers, ice makers, water heaters and washing machines.

How is water softened?

Water is softened or conditioned by exchanging hardness ions such as calcium and magnesium with softer sodium or potassium ions. Our water softeners regenerate on demand with a brine solution renewing their ability to remove hardness from the water. The hard water passes through a tank containing resin beads coated with sodium potassium ions. The beads trap and hold the hardness until they are cleaned during the regeneration process.

Why can’t I just buy a water softener from the local home improvement store?

There are many different types of hard water and water problems. A one size fits all approach may not meet all your needs. With a free and simple test, your American Aqua technician can analyze your water and recommend the best solution.

How expensive is a water conditioning system?

A water treatment system from American Aqua will more than pay for itself in short order. You will use less soap and detergent, your appliances will be more energy efficient, and you will get longer life out of your clothing, dishes, and water using appliances.

What’s wrong with not having a water softener?

Hard water can build up scale in your pipes and water using appliances. To keep your dishwasher, water heater, pipes, and ice makers in top working order, it is best to use conditioned water. You will have fewer maintenance problems and add many years to the life of your appliances and pipes.

Isn’t municipal water already softened?

Municipalities often treat water with chlorine to kill bacteria. This meets Federal requirements, but can leave a chlorine aftertaste in your water. It also does not soften water, so a water conditioning system is still recommended.

Why is it important to drink high-quality water?

You are what you drink! Seventy percent of your body is made up of water. It is a scientific fact that drinking plenty of water is necessary for a healthier life. Our reverse osmosis drinking water system actually save you money by eliminating the need to buy bottled water.

Can you make my ice cubes clean and clear?

Yes. We can hook up our reverse osmosis drinking water system to both your sink and fridge, giving you clean and clear ice cubes you will be comfortable serving to your guests.

How can we best be of service?

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American Aqua is NSF Certified American Aqua has the WQA gold seal CE Seal | Water Softeners & Reverse Osmosis Drinking Water CE Logo | Water Filters and Filtration ISO Logo for American Aqua Michigan Water Quality Association EPA Certified Lead-Free

Local Reviews

4.7
Based on 213 reviews
KSENIJA SAVIC
KSENIJA SAVIC
20:42 30 Nov 22
Adam Briggs is the very best of the best! We are so thankful to have such a knowledgeable person & company help insure we are drinking & using clean water!!!
Andrew Haganxxx
Andrew Haganxxx
21:08 29 Nov 22
Great people. Very helpful and knowledgeable!!!
Mary J. Ellis
Mary J. Ellis
17:48 17 Nov 22
It was wonderful. It all went through smoothly. My drinking water and refrigerator is so clear and taste so good. My new faucet for my drinking water isso easy to use. Great service man that cane... and set everything. Thank you American Aqua.read more
Tom Micallef
Tom Micallef
10:45 12 Nov 22
Had a great experience. Technician arrived on time and alerted me prior to arrival. Technician "C.J." was knowledgeable and friendly. Great to have soft water back!
Rick Swanson
Rick Swanson
02:29 11 Nov 22
Expert service and took care when working in my home. I highly recommend American Aqua for water treatment and service. they also rent treatment systems at a fair price.
Gretchen Knoell
Gretchen Knoell
23:41 07 Nov 22
We had a water filter installed at our kitchen sink about a year ago. We love the filtered water and their customer service is excellent!
Career Change Labs
Career Change Labs
17:47 23 Oct 22
Adam was great! He was thorough, explained our issue and gave us a sense that he can help us fix the problem! He was punctual and called when he was 40 minutes out. Hopeful that the install of our... new system will go as smoothly!!read more
Mandy Yu
Mandy Yu
14:08 20 Oct 22
We had a great experience working with Dylan installing the Reverse Osmosis system. Dylan was easy to work with, professional, and knowledgeable about the products. He also communicated clearly... during the process, including required paperwork, lead time, and any modification to my home (e.g., drill holes on floor). The system is working well without issue.read more
jill trolz
jill trolz
23:13 18 Oct 22
Dale the service guy was very efficient and fast! He explained how the water softer worked and what to do! Dale was so friendly! After he left we both smile and said "what a genuine nice guy!
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