Frequently Asked Water Questions

What is hard water?

Hard water is the result of dissolved minerals in water. These minerals are primarily calcium and magnesium and they are measured in grains per gallon. It produces scale build up in dishwashers, ice makers, water heaters and washing machines.

How is water softened?

Water is softened or conditioned by exchanging hardness ions such as calcium and magnesium with softer sodium or potassium ions. Our water softeners regenerate on demand with a brine solution renewing their ability to remove hardness from the water. The hard water passes through a tank containing resin beads coated with sodium potassium ions. The beads trap and hold the hardness until they are cleaned during the regeneration process.

Why can’t I just buy a water softener from the local home improvement store?

There are many different types of hard water and water problems. A one size fits all approach may not meet all your needs. With a free and simple test, your American Aqua technician can analyze your water and recommend the best solution.

How expensive is a water conditioning system?

A water treatment system from American Aqua will more than pay for itself in short order. You will use less soap and detergent, your appliances will be more energy efficient, and you will get longer life out of your clothing, dishes, and water using appliances.

What’s wrong with not having a water softener?

Hard water can build up scale in your pipes and water using appliances. To keep your dishwasher, water heater, pipes, and ice makers in top working order, it is best to use conditioned water. You will have fewer maintenance problems and add many years to the life of your appliances and pipes.

Isn’t municipal water already softened?

Municipalities often treat water with chlorine to kill bacteria. This meets Federal requirements, but can leave a chlorine aftertaste in your water. It also does not soften water, so a water conditioning system is still recommended.

Why is it important to drink high-quality water?

You are what you drink! Seventy percent of your body is made up of water. It is a scientific fact that drinking plenty of water is necessary for a healthier life. Our reverse osmosis drinking water system actually save you money by eliminating the need to buy bottled water.

Can you make my ice cubes clean and clear?

Yes. We can hook up our reverse osmosis drinking water system to both your sink and fridge, giving you clean and clear ice cubes you will be comfortable serving to your guests.

How can we best be of service?

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American Aqua is NSF Certified American Aqua has the WQA gold seal CE Seal | Water Softeners & Reverse Osmosis Drinking Water CE Logo | Water Filters and Filtration ISO Logo for American Aqua Michigan Water Quality Association EPA Certified Lead-Free

Local Reviews

Based on 131 reviews
Steve Miller
Steve Miller
15:43 22 Nov 21
We recently had a new water softener and RO system installed by these folks. Adam had come to our home to provide a quote for this work. Once I met him, I didn't bother to get another quote. Their... price was fair and I knew he was someone that we were comfortable with, working in our home. The installation went well, performed by Adam and Don. The quality of their work is excellent and they left our basement cleaner than when they arrived. The water tastes excellent! Their office staff were also pleasant and great to deal with. I'm glad we hired them for our water system and I would definitely recommend more
catie vandenbrink
catie vandenbrink
13:08 11 Nov 21
Amazing costumer service! From scheduling the initial consultation to having them come install the RO, everything was done with ease and expertise. Thanks so much for the clean water!
Lee Hartmann
Lee Hartmann
21:43 10 Nov 21
On time , did extra work to clear out the softener salt.
Tom Shaw
Tom Shaw
14:08 09 Nov 21
Don Hanselman was incredible. He is always friendly, efficient and knowledgeable. He arrived to our home promptly, and helped us out by being kind enough to speak and move softly while working with... us (due to our dog having surgery and needing to stay calm/not know a visitor was here).He diagnosed the problem quickly, and even gave us the name and address of a reliable service to call.10/10 for Don!read more
Janet Groth
Janet Groth
02:43 04 Nov 21
We were fortunate to have Jason of American Aqua delivered our salt today and very happy to see him , he has delivered to us before and is a delightful young man. He is very polite, great manners and... a great representative of his company.Thanks Jason for being such a special person performing service to others!Janet Groth Saline Miread more
Brett Walcott
Brett Walcott
17:58 02 Nov 21
America Aqua came to rebed my softener. Outstanding work! Can’t say enough good things about my technician CJ! Extremely knowledgeable and goes out of his way to make sure things are perfect!
Lynda Shea
Lynda Shea
00:31 28 Oct 21
Dylan was fast friendly and efficient. He left the work area clean and explained all we needed to know. Thanks for the great job!
Cynthia Sobotta
Cynthia Sobotta
20:48 20 Oct 21
We are fully satisfied with the service America Aqua provides us with whether it our water softener or reverse osmosis drink water system. Their people are always knowledgeable and pleasant to know.... I highly recommend doing business with more
Kay Van Orman
Kay Van Orman
16:17 11 Oct 21
Don Hanselman has been great to work with over the years. He installed our new softener in 2013 when our aging one failed. Since then he has done routine maintenance. Recently we experienced a... problem with brine water after regeneration. He was able to diagnose the issue. He found a little piece of plastic in the softener valve. He was suspect that it could have broken off the propeller of the well pump. The well pump was 33 years old. While the pump was working well, the well company agreed that it was a part coming from the propeller. Not only the Don diagnose and fix the issue with the water softener but he help save us from unexpectedly losing our water supply when the pump would have eventually failed. Don is personable and professional. He it's always willing to answer questions about the softener and water more
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