Saline Location

723 West Michigan Avenue
Saline MI, 48176
8:30-5:30 M-F, 8:30-3 Saturday

Howell Location

704 S Michigan Ave.
Howell, MI 48843
9-5 M-F, 9-1 Saturday

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Frequently Asked Water Questions

What is hard water?

Hard water is the result of dissolved minerals in water. These minerals are primarily calcium and magnesium and they are measured in grains per gallon. It produces scale build up in dishwashers, ice makers, water heaters and washing machines.

How is water softened?

Water is softened or conditioned by exchanging hardness ions such as calcium and magnesium with softer sodium or potassium ions. Our water softeners regenerate on demand with a brine solution renewing their ability to remove hardness from the water. The hard water passes through a tank containing resin beads coated with sodium potassium ions. The beads trap and hold the hardness until they are cleaned during the regeneration process.

Why can’t I just buy a water softener from the local home improvement store?

There are many different types of hard water and water problems. A one size fits all approach may not meet all your needs. With a free and simple test, your

American Aqua
technician can analyze your water and recommend the best solution.

How expensive is a water conditioning system?

A water treatment system from

American Aqua
will more than pay for itself in short order. You will use less soap and detergent, your appliances will be more energy efficient, and you will get longer life out of your clothing, dishes, and water using appliances.

What’s wrong with not having a water softener?

Hard water can build up scale in your pipes and water using appliances. To keep your dishwasher, water heater, pipes, and ice makers in top working order, it is best to use conditioned water. You will have fewer maintenance problems and add many years to the life of your appliances and pipes.

Isn’t municipal water already softened?

Municipalities often treat water with chlorine to kill bacteria. This meets Federal requirements, but can leave a chlorine aftertaste in your water. It also does not soften water, so a water conditioning system is still recommended.

Why is it important to drink high-quality water?

You are what you drink! Seventy percent of your body is made up of water. It is a scientific fact that drinking plenty of water is necessary for a healthier life. Our reverse osmosis drinking water system actually save you money by eliminating the need to buy bottled water.

Can you make my ice cubes clean and clear?

Yes. We can hook up our reverse osmosis drinking water system to both your sink and fridge, giving you clean and clear ice cubes you will be comfortable serving to your guests.

How can we best be of service?

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American Aqua is NSF Certified American Aqua has the WQA gold seal CE Seal | Water Softeners & Reverse Osmosis Drinking Water CE Logo | Water Filters and Filtration ISO Logo for American Aqua Michigan Water Quality Association EPA Certified Lead-Free

Local Reviews

Scott M B Gustafson
Scott M B Gustafson
15:07 03 Dec 19
Excellent service, ease of scheduling and on-time maintenance crew. Our water never tasted better!
Shannon Brewer
Shannon Brewer
19:02 25 Nov 19
Had a great experience getting a new water softener when ours failed and leaked all over the basement. Adam walked me through my options and was up front about pros/cons of renting vs. buying. He arrived right on time for installation and walked me through the functioning of the new system in a friendly and professional manner. Five stars.
Great Lakes Demolition & Abatement Services
Great Lakes Demolition & Abatement Services
17:50 20 Nov 19
Great service
Patrick Cummings
Patrick Cummings
17:07 19 Nov 19
Good product, good service, I highly recommend
beth Miller
beth Miller
20:21 14 Nov 19
Courteous, friendly, on-time clean
Mary Krese
Mary Krese
01:04 11 Nov 19
Wonderful customer service! Our first time with a home with a water softener so we were still learning and Adam always goes above and beyond to help! Highly recommend!!
Maria Kendig
Maria Kendig
13:23 29 Oct 19
CJ is thorough and knowledgeable. He answers my questions clearly and goes the extra mile to make sure our system is working well. He's a wonderful ambassador for American Aqua and a helpful resource for homeowners.
Stacey Rumpsa
Stacey Rumpsa
19:21 17 Oct 19
Don was super helpful and a wealth of knowledge!
Chris Remillard
Chris Remillard
16:15 11 Oct 19
Our driver CJ does a great taking care of our water needs. We have a very large team hear and whether it's during summer or winter there are never any issues with ensuring we have the proper amount of water on hand considering our usage us up and down throughout the year. CJ is very professional and friendly with our team members around the office. His prompt and consistent delivery schedule makes it easy for us to know when to expect our water delivery on a weekly basis.
Kailey Jenks
Kailey Jenks
15:40 10 Oct 19
Great customer service at the business I work at. Delivery drivers go above and beyond to help out.
Beth Stefani
Beth Stefani
16:25 08 Oct 19
Dependable, Flexible, and responsive. Love having home delivery of those heavy bags of salt.
Suzanne Krisak
Suzanne Krisak
16:45 05 Oct 19
Jason is wonderful! He works very hard, looks and acts profession and is always smiling. Also he is very nice. He always puts my water in my closet for me; he engages in light conversation with me....sometimes the only person I might talk to that day. He makes my day!
Darin Casler
Darin Casler
14:51 04 Oct 19
Solid company. When my system was leaking they were fast and friendly in getting the O ring fixed. Knowledgeable and friendly to work with.
Brent Schlack
Brent Schlack
15:38 03 Oct 19
Excellent people. Very good service.
S M
S M
16:24 02 Oct 19
CJ is a wealth of information and helped me order BIRM so I could re-bed my Iron Filter my self, I had a few technical questions and he answered all of them so I could do a professional job and save some hard earned cash of which I love to take CJ to lunch !!!!!Not many customer service oriented guys left and he is ONE GOOD GUY!
Miriam Larkin
Miriam Larkin
10:12 20 Sep 19
I meet with several companies before deciding which product to purchase, including a whole house reverse osmosis system, a salt free system and a competitor of American Aqua. Don, the sales person from American Aqua was by far the most knowledgeable. After deciding to go with American Aqua the scheduling and installation went very smoothly with minimal disruption to me. Don also assisted with the installation, along with Adam. They were very professional and completed the task quickly. I highly recommend them.
Diana McIntyre
Diana McIntyre
15:53 17 Sep 19
Percy was super polite and efficient. He even helped me carry my groceries into my house.
Kimberly Cowen
Kimberly Cowen
19:06 06 Sep 19
Jason is always very friendly and helpful when he comes to deliver salt. We would recommend American Aqua, theyve always been great to deal with.
ldlauwers
ldlauwers
19:04 05 Sep 19
Great service - The delivery is consistent and the driver is always friendly and professional.
r vix
r vix
14:35 13 Jun 19
Don and percy have us great service. Very knowledgeable, honest, and courteous. We appreciated the fact they were on time and took time to explain problems. Very professional company and employees. Our water has never been better. We highly reccomend American aqua for home water treatment.
Nancy Robinson
Nancy Robinson
16:33 16 Apr 19
Great great company, so nice to deal with. Always here when they are suppose to be. Laura in the office is very helpful and Jason the delivery guy is just the BEST. I couldn't be more pleased. Jason is just so nice and is eager to PLEASE ALWAYS
Geoffrey Culbertson
Geoffrey Culbertson
22:49 02 Apr 19
C J came and installed my new water softener and it was fast and efficient. He even cleaned it up so it took up less space then the old unit. Excellent job and great service. I am a happy customer.
Vance Shutes
Vance Shutes
11:12 06 Feb 19
When it comes to products, experience, and knowledge related to water quality in your home or business, they're the experts! I've purchased two water softeners from them over the years, both being excellent products. Their maintenance of my system is always timely and outstanding. Call them!
Joan Ratkowski
Joan Ratkowski
22:48 01 Nov 18
We are in the process of moving and have met many service people, but have to compliment Sean. He has a positive attitude, respect for the needs and understanding of the client, did a great job and was on time. Thank you, Sean!
Shari Straight
Shari Straight
20:42 01 Sep 18
Home town feeling
Linda Kline
Linda Kline
15:42 31 Jul 18
The customer service (today we had Percy) exceeded our expectations!! We have been with American Aqua for a long time and have always been satisfied.
Adrianna Spiteri
Adrianna Spiteri
13:28 20 Jun 18
Kirk from American Aqua was wonderful! He came to our house to give us an estimate for a RO unit. He was very helpful and friendly, definitely recommend him and AA.
Carol Okray
Carol Okray
10:08 05 Apr 18
I always have great and prompt service, been doing business with them for 12 years. Shannon is awesome, would definitely recommend this company!
Josh Yurich
Josh Yurich
13:59 20 Mar 18
Shannon is always super helpful when I come in for salt and supplies!
Regina Soroka
Regina Soroka
19:36 27 Feb 18
Professional, cordial, helpful and pleasant
Kara Panfil
Kara Panfil
21:03 23 Feb 18
American Aqua is a great company! Their customer service, especially Adam, is amazing and so easy to work with! They are very reasonable with cost and always willing to go above and beyond! Adam was really good at explaining all of our options and is super knowledage when it comes to your water! We had them at our old house in Fowlerville where the iron was terrible. As soon as they installed our system our water was clear as day! They were one of our very first calls when we moved into our new home and saw even a little bit of iron in the toilets. We highly recommend them!
Kelly Zechmeister
Kelly Zechmeister
03:18 21 Feb 18
Nancy and CJ at American Aqua are awesome! Nancy was super helpful and knowledgeable as she shared the process of choosing the water system that would be best for our needs. She came over on a day where our son was a little sick, and we hadn’t slept well the night before so we weren’t sure how the visit would go! Nancy was so warm and kind, that our toddler felt so comfortable despite being sick and he even wanted to show her his toys! When she returned for the final paperwork, it felt like one of his aunties came by—so easy. CJ was also a super friendly person, and worked quickly despite our cramped cabinet. He even let our son peek at his tools! After the install, when I had a question about the bubbles in the water (a natural occurrence), Nancy was very prompt and knowledgeable in her response. I cannot recommend them enough!
Sam Heidtke
Sam Heidtke
20:01 07 Feb 18
American Aqua is the only place around us that sells Dura-Cube. Once I got to the place I was able to pull right in and open the back of my car so they could load it. Shannon loaded it for me so I was in and out very quickly, no fuss!
Alicia Loria
Alicia Loria
01:06 01 Feb 18
I have been dealing with American Aqua for the past 20 years. Nancy is very professional, friendly, helpful and goes above and beyond for us. She helped us first by getting us our water softener unit. If we run across any issues she is ready to help us find a solutions either by phone or by sending someone out to look at it. When we started our salt delivery, which was a big time saver for us, she was able to help us determine how much we needed and if it needed to be adjusted, all we had to do is call. I would highly recommend Nancy and this company as well as all of their staff.
Rebecca Peck
Rebecca Peck
20:16 08 Nov 17
My iron was so bad I was scrubbing my toilets and showers twice a week. I now have a Iron filter from American Aqua and I haven't scrubbed a thing since. Couldn't be happier.
Steven Brown
Steven Brown
21:11 19 Oct 17
We have been using American Aqua for many years. Great service and great people. Highly recommended.
Steve Sewell
Steve Sewell
16:00 18 Oct 17
Professional, friendly service at competitive rates.
kathleen andreas
kathleen andreas
15:08 18 Oct 17
The team at American Aqua are always super helpful, with what they do and very friendly.
Maddy Vandenbrink
Maddy Vandenbrink
18:49 15 Jul 17
Awesome job from this company. Would highly recommend to anyone!
Nicholas VandenBrink
Nicholas VandenBrink
18:48 15 Jul 17
Great company!!! They did an awesome job
Guy Ludlow
Guy Ludlow
18:27 27 Feb 17
Great Service!
Patricia Burgen
Patricia Burgen
15:21 25 Oct 16
We have water coolers all over where I work and I'm in charge of ordering replacement filters. I order a big bulk of filters from American Aqua every year. My Sales Rep. Nancy is SUPER!She's very nice, knows exactly what I need. I get my filters when I need them. I only speak to her once a year and she remembers me every time. Love doing business with American Aqua!
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