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by OMWT | Feb 23, 2020
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American Aqua, LLC – 0 Customer Reviews – Saline, MI
Local Reviews:
Mark Liston
15:53 25 Jun 20
UPDATE - June 25 - After we posted the rating (below) we received a phone call the next day and we discussed the situation. They were great! They returned the money and any monies spent for the part that didn't fix the problem. In addition, they came and picked up the water softener I replaced.To me that is going over and above. I recommend them 100%. We all make mistakes, but I judge a company with what they do after that mistake as the true measure of a company.We moved into a house with a Whirlpool water softener. After a year it didn't work well so I called around to see who might be able to fix it. They said they did but it would take a week to get someone over. No problem. The technician arrived and said he had been in the business for over 30 years and could fix ANYTHING. When he looked at it he said it needed a new part and I could order it on-line for $40 or $50. I asked him to help me and he said they didn't order anything. I was left on my own to try and figure out what exact part. He said he wouldn't charge me because he didn't do anything. He said we might need a new water softener and it would be around $2,000. He claimed that he had many customers on our street and many of them had iron filters, too. He said there are other ones you can order on line but good luck finding someone to install them.I explained that I had been in the business for 19 years - I just didn't know anything about the Whirlpool brand. He explained that Eco Water (major manufacturer) built them and they were an Eco dealer, too. That convinced me he could fix it.Great! I ordered the correct part, I thought, for $139 and called them back to put it in. Again, several days wait. No problem I felt that he could fix it. He came out, put in the part, and crickets. Same issues as before. To this he said, "I have no idea what is wrong". Maybe a harness. He looked in the truck and he had a harness that would fit - still nothing. He suggested I order one of those for $25 or $30.Then he gave me the bill of $109. I now have $238 into this machine that still isn't working. I did exactly what he said to do. AGain, his comment, "I have no idea what to do". Same comment from a guy who said, "I can fix anything".I wasn't about to invest $2,000 more because I thought we'd be in the house only 3 more years. We have another home in Florida.I took my water to another company to get tested. 23 gpg with 1 ppm of iron. We NEVER installed an iron filter for 1 ppm iron. But, again, I only did the business for 19 years.I'll never do business with them again. I ordered the exact same model that I had for $550. I got the old one out myself and I'm sure I can reinstall the exact same model.Great lesson. I'll never call American Aqua again.
SMF Inc.
14:03 22 Jun 20
CJM was knowledgeable, Professional and courteous.
Krystal McLeod
15:30 09 Jun 20
Ever since I moved here in 2004 I have been using American Aqua. When my water softener system was installed I was told to only use Duracube. Since 2004, when my water softener system was installed Duracube is the only salt that has been in my system. You can pull right up to American Aqua, they open the garage door you pulled in and they load your car you don’t even have to step out of your car. How awesome is that. They also offer delivery but I have kids to unload my car. They staff is always so nice. Adam that works there has been there since I started going and he is always so nice and responsible. I have moved twice since I have been here and I have taken my system with me and Adam has always done that work for me. Including my reverse osmosis. Great place. Very conveniently located.P.S. I go to the American Aqua in Howell.
Arlene Wolf
14:18 19 Apr 20
The repair of my water softener was completed in a timely manner. I really appreciated the prompt service. Thank You.
Kate Klaus
22:12 16 Apr 20
I've been using American Aqua for over 15 years and have found their techs and delivery folks to be timely, friendly and efficient as a rule.
michael challis
21:02 16 Apr 20
The delivery of water bottles and salt was well done with each item being placed where requested by the verbal order. Thank you, Sean!
Thomas Groom
19:14 16 Apr 20
American Aqua has taken care of our well water for 14 years with their softener and iron curtain (iron removal system). They have have also been delivering bottled drinking water and salt to our home. The service has always been efficient and polite and our water is great....highly recommend.
Andy Borowski
21:26 14 Apr 20
Very pleasant and knowledgeable. Prices were good and response time was exceptional. Overall I would definitely recommend their services.
toni hurd
20:24 26 Mar 20
Really nice people, great service.
TLT Homes
18:12 26 Mar 20
This was the only water company to reply to my inquiries and am I glad they did. I'm stuck here at home and don't want to venture out so they delivered 8 bags of salt directly to my home. Very reasonable pricing on both the salt and the delivery. And...they were on time! Stacked it nicely on my porch and I'm a happy man. I will continue to do business with them and if my softeners go on the blink, they'll be the first ones I call. Thank you AA!!
John Fauster
18:26 21 Mar 20
Experts in drinking water and water systems of all types and needs. I use their product and service at home and in our plant and offices.
Patrick Cummings
10:59 11 Mar 20
Good product, good service
Hotel Critic
01:55 02 Mar 20
Senior discounts- a real plus!
kim jackson
13:28 28 Feb 20
Great Service!
Frank Wolk
19:21 26 Feb 20
Great service, the installer was very prompt and professional.
Eileen Faas
14:15 26 Feb 20
CJ was very courteous, on time and provided great service!
Tim Wilhelm
02:32 13 Feb 20
Service was great. American Aqua address all our household water issues.
thaddeus buttmunch
22:40 30 Jan 20
They called a half hour in advance, and delivered two bags of salt to my basement. You DO need to write a check at the time of service, (unlike other companies, who send you a bill.) It's actually wise to use to different companies, so you don't run out of salt, in case you have to go into work, or on vacation
Ken Casey
19:27 24 Jan 20
Don was very helpful in explaining, cleaning, and investigating the operation of our water softening system. He was knowledgeable, patient, and competent.
Michelle Pogliano
20:16 23 Jan 20
Friendly, great customer service, fast, and responsive
Gayle Stewart
19:57 14 Jan 20
Great service and on-time deliveries. American Aqua's salt and outstanding water softener provides us with 100% rust free water in a rural area with really bad iron-saturated water. Far superior to any water softener systems we'd used previously.
E C
17:58 12 Jan 20
Call to make an appointment to see what was wrong with my water softener and was able to get an appointment that same week, which was amazing. CJM who came to work on the water softener, did an amazing job. My water is back to normal!
Carol Vollink
04:56 12 Jan 20
The gentlemen (CJ M and Percy O) rom American Aqua that rebedded our water filtering tanks were great! They called before they came and arrived on time. They were extremely knowledgeable and professional about what they were doing. They were very respectful about leaving everything clean and the work fully completed. We have had the pleasure of working with this company for years and will continue to do so. Carol V.
Craig Barker
15:44 11 Jan 20
They're always very helpful.
Jacqueline Noetzel
17:34 07 Jan 20
Excellent service and workers!
Marley Gannon Pagel
17:32 31 Dec 19
They were prompt and efficient! Gthe tech was courteous, thoughtful and accommodating! He went above and beyond expectation!
Rob Spencer
19:09 27 Dec 19
I have used American Aqua for 12 years. Always a great experience in terms of delivery and price.
Casey Freelove
16:58 27 Dec 19
They are very efficient and always available. CJ is the best! He is always friendly, communicative, knowledgeable about any of the products and helps me move the items to where I need. Do you honestly can’t have a better employee than him! And I know, I have been in customer service management all my life! American Aqua has the best tasting water as well. The rock water is superior!
Ibrahim Syed
22:15 20 Dec 19
Great service.
Scott M B Gustafson
17:07 16 Sep 19
Excellent service, ease of scheduling and on-time maintenance crew. Our water never tasted better!
ldlauwers
19:04 05 Sep 19
Great service - The delivery is consistent and the driver is always friendly and professional.
