American Aqua, LLC – 0 Customer Reviews – Saline, MI
15:53 25 Jun 20
UPDATE - June 25 - After we posted the rating (below) we received a phone call the next day and we discussed the situation. They were great! They returned the money and any monies spent for the... part that didn't fix the problem. In addition, they came and picked up the water softener I replaced.To me that is going over and above. I recommend them 100%. We all make mistakes, but I judge a company with what they do after that mistake as the true measure of a company.We moved into a house with a Whirlpool water softener. After a year it didn't work well so I called around to see who might be able to fix it. They said they did but it would take a week to get someone over. No problem. The technician arrived and said he had been in the business for over 30 years and could fix ANYTHING. When he looked at it he said it needed a new part and I could order it on-line for $40 or $50. I asked him to help me and he said they didn't order anything. I was left on my own to try and figure out what exact part. He said he wouldn't charge me because he didn't do anything. He said we might need a new water softener and it would be around $2,000. He claimed that he had many customers on our street and many of them had iron filters, too. He said there are other ones you can order on line but good luck finding someone to install them.I explained that I had been in the business for 19 years - I just didn't know anything about the Whirlpool brand. He explained that Eco Water (major manufacturer) built them and they were an Eco dealer, too. That convinced me he could fix it.Great! I ordered the correct part, I thought, for $139 and called them back to put it in. Again, several days wait. No problem I felt that he could fix it. He came out, put in the part, and crickets. Same issues as before. To this he said, "I have no idea what is wrong". Maybe a harness. He looked in the truck and he had a harness that would fit - still nothing. He suggested I order one of those for $25 or $30.Then he gave me the bill of $109. I now have $238 into this machine that still isn't working. I did exactly what he said to do. AGain, his comment, "I have no idea what to do". Same comment from a guy who said, "I can fix anything".I wasn't about to invest $2,000 more because I thought we'd be in the house only 3 more years. We have another home in Florida.I took my water to another company to get tested. 23 gpg with 1 ppm of iron. We NEVER installed an iron filter for 1 ppm iron. But, again, I only did the business for 19 years.I'll never do business with them again. I ordered the exact same model that I had for $550. I got the old one out myself and I'm sure I can reinstall the exact same model.Great lesson. I'll never call American Aqua again.read more
14:03 22 Jun 20
CJM was knowledgeable, Professional and courteous.
15:30 09 Jun 20
Ever since I moved here in 2004 I have been using American Aqua. When my water softener system was installed I was told to only use Duracube. Since 2004, when my water softener system was installed... Duracube is the only salt that has been in my system. You can pull right up to American Aqua, they open the garage door you pulled in and they load your car you don’t even have to step out of your car. How awesome is that. They also offer delivery but I have kids to unload my car. They staff is always so nice. Adam that works there has been there since I started going and he is always so nice and responsible. I have moved twice since I have been here and I have taken my system with me and Adam has always done that work for me. Including my reverse osmosis. Great place. Very conveniently located.P.S. I go to the American Aqua in Howell.read more
14:18 19 Apr 20
The repair of my water softener was completed in a timely manner. I really appreciated the prompt service. Thank You.
22:12 16 Apr 20
I've been using American Aqua for over 15 years and have found their techs and delivery folks to be timely, friendly and efficient as a rule.
21:02 16 Apr 20
The delivery of water bottles and salt was well done with each item being placed where requested by the verbal order. Thank you, Sean!
19:14 16 Apr 20
American Aqua has taken care of our well water for 14 years with their softener and iron curtain (iron removal system). They have have also been delivering bottled drinking water and salt to our... home. The service has always been efficient and polite and our water is great....highly recommend.read more
21:26 14 Apr 20
Very pleasant and knowledgeable. Prices were good and response time was exceptional. Overall I would definitely recommend their services.
20:24 26 Mar 20
Really nice people, great service.