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About American Aqua

Since 1975, American Aqua has provided the purest, cleanest water available to customers throughout Southeast Michigan and Northern Ohio. You will find our bottled water and water treatment products and systems not just in households, but also in schools, hospitals, labs, factories, and restaurants.

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A Brief History of American Aqua

Over the years, American Aqua’s offerings have grown from water softener sales, rental, and services to a broad range of water treatment solutions for residential, commercial, and complex industrial applications. Today more than 30,000 American Aqua customers receive prompt, friendly, reliable service from our team of factory trained and certified technicians in the field.

Our company was founded in 1975 and was then called the Water Softener Hospital. Since then, we have expanded to three strategically located facilities in Saline, Howell, and Traverse City, Michigan which allows us to service customers across Michigan and northern Ohio.

Over the years, we have steadily expanded our company’s offerings from water softener sales, rental, and services to a broad range of water treatment solutions for residential and commercial applications.

Meet the American Aqua Team

As an American Aqua customer, you’ll enjoy support from our team of over 35 employees, working out of three strategically located facilities in Saline, Howell, and Traverse City, Michigan.

Our staff includes Water Quality Association (WQA) factory-trained and certified water treatment system experts as well as bottled water and salt delivery drivers, financial specialists, customer service representatives, and a marketing team.

American Aqua’s philosophy has been to invest in the highest-quality products, tools, technology, and training of its service team to support our customers for the long term. This philosophy has enabled us to deliver premium customer service and create high levels of customer satisfaction.

Water Specialists (Installers and Service Technicians)

With over 100 years of cumulative water treatment experience, our team of Water Specialists have seen and determined solutions for problem water across Michigan.

Our dedicated team of water specialists is committed to delivering premium water solutions tailored to your unique needs. With a wealth of experience, our experts navigate the intricate world of water quality to provide comprehensive analysis, efficient purification systems, and expert advice. Our Water Specialists understand the vital role water plays in your life, and they are passionate about ensuring your water is pure, clean, and safe. Trust us to transform your water experience, backed by a team of professionals dedicated to excellence in every drop.

Operations (Bottled Water and Salt Delivery)

Experience convenience and reliability with American Aqua’s Water and Salt Delivery Team. Our dedicated delivery professionals ensure a seamless supply of high-quality water and water softener salt directly to your doorstep. Whether it’s refreshing drinking water, water softener salt, or specialty products, our team is committed to prompt and efficient deliveries, saving you time and effort. With a focus on customer satisfaction, we take pride in providing tailored solutions for your water needs. Let our experienced delivery team enhance your daily life with hassle-free access to the purest water and essential salt products. Trust American Aqua for unparalleled service and convenience.

Customer Service Representatives

Our dedicated team of CSRs embodies a passion for customer satisfaction, offering unparalleled support and expertise. With a deep understanding of water solutions, our representatives stand ready to assist you in navigating our range of products and services. Whether you have questions about water quality, or need assistance with scheduling service, free water tests, and installations, our CSRs are here for you. Experience top-notch service with a friendly and knowledgeable team, ensuring your journey with American Aqua is smooth and satisfying. Your satisfaction is our priority.

Financial Office

Our dedicated team in the Business Office ensures seamless operations, overseeing administrative tasks with precision. From managing inquiries to facilitating communication, we prioritize a smooth and responsive experience for our clients. Committed to transparency, our office streamlines processes, allowing you to focus on the benefits of pure water solutions.

American Aqua’s Partnerships and Associations

American Aqua provides leading-edge solutions by maintaining high-level manufacturing partners committed to providing engineering and R&D support. Our affiliations with these industry leaders allow us to provide solutions to complex issues in water treatment:

American Aqua and American Aqua are members of the Water Quality Association (WQA). We carry water treatment products certified by the WQA.

Our Staff’s Certifications

Certifications are proof of knowledge. They reflect our dedication to training and advancement – a commitment exceeded only by our commitment to customer service.

No different than in other areas of professional service, we feel strongly that our certifications, commitment to learning, and proof of knowledge applied in the field are the keys to building mutually beneficial relationships with our customers, and sustaining our company’s ongoing success. It’s just good business.

Some of our staff’s certifications include:

  • Certified Water Specialist
  • S-5/D-5 Michigan DEQ-certified Operator
  • Certified Installer
  • Ozone Specialist
  • Reverse Osmosis (RO) Specialist
  • Deionization Specialist
  • Ultra-filtration Specialist

Customers looking to expeditiously achieve long-term resolution to complex water problems have especially benefited from our commitment to knowledge and training.

American Aqua Awards and Achievements

  • 2006 “ Business of the Year” – Saline Chamber of Commerce
  • Highest Sales Volume Awards – various manufacturers
  • Board of Directors – Water Association (WQA)
  • Many regional, local, and community sponsorships

As leading experts in the industry, we have the certifications to show for it.

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