Frequently Asked Water Questions
Water Testing FAQs | Water Filtration FAQs | Reverse Osmosis FAQs | Water Softener FAQs
Water Softener Salt Delivery FAQs | Additional FAQs | Common Water Problem FAQs
Water Testing FAQs
How often should I have my water tested?
Private well owners should have their water tested at least once a year, according to the EPA. Additional testing is recommended if you notice changes in taste, odor, color, or after flooding, plumbing work, or well repairs.
What does a water quality test check for?
A free water test checks for contaminants and conditions such as hardness, pH issues, iron, chlorine, and total dissolved solids (TDS). We also offer lab testing for a fee that can check for many hard-to-detect substances, such as nitrates, lead, PFAS, bacteria, etc.
Do I need water testing if I use city water?
Yes. Municipal water is treated before distribution, but conditions inside your home’s plumbing or municipal lines can still affect water quality. Municipal treatment also does not address all water issues. Testing can identify hard water, chlorine, lead, iron, and other concerns that disinfection does not address.
Isn’t municipal/city water safe?
Municipalities often treat water with chlorine and other chemicals to kill bacteria. Although this meets many federal requirements, the Environmental Working Group (EWG) warns about health risks from long‑term exposure to disinfection byproducts in tap water.
Chemical disinfection also does not treat hard water, high iron, methane, arsenic, PFAS, etc. To learn more about the water in your area, view our contaminant map. At American Aqua, we have the best filtration solutions to combat a wide range of contaminants.
Is free water testing accurate?
Yes, American Aqua’s free water testing provides accurate information about common water quality issues like hardness and iron. If more detailed analysis is needed, laboratory testing may be recommended.
What are the signs that I should schedule water testing?
You should consider water testing if you notice staining, unpleasant odors, cloudy water, unusual tastes, low water pressure, scale buildup, or changes in your water’s appearance. Testing is also recommended if you use a private well, if your area has experienced heavy rain or flooding, agricultural activities, or local contamination concerns.
What is hard water testing?
Hard water testing measures the amount of calcium and magnesium minerals in your water. The results help determine whether a water softener or other treatment system may be beneficial.
Can water testing help me choose the right treatment system?
Yes. Professional testing identifies the specific issues affecting your water, making it easier to recommend the most effective treatment solution.
Can someone test my water for me?
Yes, our professional water treatment company can collect water samples, perform on-site testing, and recommend additional laboratory testing when necessary.
Water Filtration FAQs
Can you get a water filter for your whole house?
Yes, a whole-home water filtration system treats water as it enters your home, helping reduce contaminants before the water reaches your faucets, showers, and appliances.
What maintenance does a whole-house water filtration system need?
Maintenance depends on the type of system you have. It may include replacing filter cartridges, changing filtration media, inspecting valves, and scheduling routine service to keep the system working efficiently.
What is the difference between a reverse osmosis system and a whole-house filtration system?
A whole-house filtration system treats all the water entering your home. A reverse osmosis system is typically installed at a single faucet to produce highly purified drinking water.
If we install whole-house filtration, do we still need RO?
It depends on your water quality goals. Many homeowners use both systems because whole-house filtration treats water for bathing and cleaning, while reverse osmosis (RO) provides additional purification for drinking and cooking. You may also opt for a whole-home RO system, but still need a softener for hardness or UV treatment for bacteria.
How do I size a water filtration system for my home?
The proper size depends on your household’s water usage, flow rate, number of occupants, and the contaminants present in your water. Water testing helps determine the best system for your needs.
Reverse Osmosis FAQs
What is reverse osmosis (RO)?
Reverse osmosis is a water purification process that forces water through a semi-permeable membrane to reduce many dissolved contaminants, improving drinking water quality.
Why should I call a professional reverse osmosis installer?
Professional installation helps ensure the system is properly sized, correctly connected, and operating efficiently while helping prevent leaks or other issues.
How do I know when I need a reverse osmosis water filter replacement?
Common signs include slower water flow, changes in taste or odor, or reduced water production. Filters should also be replaced according to the manufacturer’s recommended maintenance schedule.
How often should reverse osmosis filters be replaced?
Most sediment and carbon filters should be replaced every 6 to 12 months. Replacement schedules vary depending on water quality and household water usage.
How often should I replace the reverse osmosis membrane in my whole-home filter?
Most reverse osmosis membranes last between 2 and 5 years with proper maintenance. The lifespan of the membrane depends on incoming water quality and system usage.
What do carbon filters in RO systems remove from household water?
Carbon filters help reduce chlorine, unpleasant tastes, odors, and many organic compounds before water reaches the RO membrane. This helps improve system performance and your water quality.
Can a reverse osmosis system be installed on well water?
Yes. Many homeowners with private wells install reverse osmosis systems. Depending on the water quality, additional treatment such as sediment or iron filtration may be recommended before the RO system.
What should I do if my reverse osmosis system stops producing water?
Check for clogged filters, a full storage tank, low water pressure, or a closed supply valve. If the problem continues, schedule professional service with American Aqua.
What are PFAS and PFOS, and how can they be reduced in drinking water?
PFAS are a group of man-made chemicals that can remain in the environment for long periods. PFOS is a primary subset of PFAS. Water quality systems such as reverse osmosis and specialty filtration systems can help reduce these contaminants in drinking water.
Can RO water be connected to my refrigerator?
Yes. Many reverse osmosis systems can supply purified water to both a drinking faucet and a refrigerator’s water dispenser and ice maker.
Can a reverse osmosis system make my ice cubes cleaner and clearer?
Yes. Many homeowners choose to connect their reverse osmosis system to both their kitchen faucet and refrigerator. This provides purified water for drinking, cooking, and ice, often resulting in cleaner, clearer ice cubes with improved taste and fewer impurities.
Does reverse osmosis remove PFAS?
Many RO systems are highly effective at reducing PFAS, including PFOA and PFOS, when properly installed and maintained.
During a boil notice, do I still need to boil water if I have RO?
In most cases, health officials recommend following the boil water notice for all drinking water unless they specifically state that properly maintained reverse osmosis systems are exempt.
Will installing RO require drilling my countertop?
Not always. If an existing hole is available, it may be used. Otherwise, a small hole is typically drilled to install the dedicated drinking water faucet.
Water Softener FAQs
Will using a water softener help my skin, hair, dishes, and showers?
Yes. A water softener removes hard minerals like calcium and magnesium that can leave behind soap scum and mineral scale. Many homeowners notice softer-feeling skin and hair, cleaner dishes with fewer spots, brighter laundry, and showers and fixtures that are easier to keep clean with soft water.
Does a water softener use more water?
A water softener uses water during its regeneration cycle to clean the resin bed. However, today’s high-efficiency systems are designed to minimize water use. The amount depends on your water usage, water hardness level, and the type of system you have.
Do you have financing options if I need to purchase a new water softener system?
Yes. We offer financing options to help make investing in a new water softener more affordable. Our team can explain the available plans and help you find a solution that fits your budget.
How much space is needed for a water softener system?
Most residential water softeners require about the same amount of floor space as a small trash can or water heater. The exact space depends on the size and model of the system. We can recommend the right option based on your home’s available space.
What plumbing is required to install a water softener?
A water softener needs to connect to your home’s main water line before the plumbing branches off to the rest of the house. It also requires access to a drain for regeneration and a nearby electrical outlet. Our technicians at American Aqua will evaluate your plumbing and recommend the best installation location.
Can you install a water softener if my home isn’t pre-plumbed?
Yes. If your home is not pre-plumbed for a water softener, we can install the necessary plumbing and complete the installation. We’ll inspect your home’s plumbing and discuss the best approach for your layout.
We’re buying a new home that isn’t plumbed for a water softener. Can you add the plumbing?
Yes. Our team at American Aqua can install a water softener loop and the necessary plumbing so your new home is ready for a softener. This allows you to enjoy softened water throughout your home, even if the builder did not include a softener connection.
Do you install water softeners for well water or just city water?
We install water softeners for both well water and municipal water supplies. Because every water source is different, we recommend starting with a water test to determine the right treatment system for your home’s water.
How often should my water softener be serviced, and do you offer a maintenance plan?
Most water softeners benefit from routine maintenance about once a year to ensure they continue operating efficiently. We offer maintenance services and can inspect the system, verify proper operation, and address any issues before they become larger problems. Contact us to request service.
How long should a water softener last?
A quality water softener can last upwards of 10 to 15 years with proper maintenance. Regular servicing and keeping the system supplied with the appropriate salt can help maximize its lifespan.
If I have a water softener, do I also need a water filtration system?
It depends on your water quality. A water softener removes hard minerals but does not remove many other contaminants, such as chlorine, sediment, PFAS, or bacteria. A water test can determine whether adding a water filtration system would provide additional benefits for your home.
Can we use water while the system regenerates?
Yes, but untreated hard water may bypass the system during regeneration, depending on your model. Many systems are programmed to regenerate overnight when water use is typically low to reduce any inconvenience.
What does a water softener loop look like?
A water softener loop is a dedicated plumbing connection that makes it easier to install a water softener. It typically consists of two pipes, one for water entering the softener and one for water returning to your home’s plumbing. It is often found near the water heater or in the garage.
In many homes, the loop is identified by capped pipes or shut-off valves. If you’re unsure whether your home has a water softener loop, our technicians at American Aqua can inspect your plumbing and determine the best installation options.
What is resin and how does it work?
Resin is made up of small beads inside the water softener tank that are loaded with sodium or potassium chloride. As hard water passes through, the beads attract calcium and magnesium ions. These ions are swapped for sodium or potassium ions, removing the hard minerals from the water and effectively softening it.
How long does resin last?
Water softener resin typically lasts 10 to 15 years, although lifespan can vary based on water quality, chlorine exposure, and maintenance. If resin becomes worn or damaged, it can often be replaced without installing an entirely new system.
What is regeneration and why does it happen at night?
Regeneration is the process of cleaning and recharging the resin beads after they become full of hard minerals. Most water softeners are programmed to regenerate overnight because household water use is usually at its lowest, helping ensure softened water is available during the day.
My electricity went out, and the clock on my water softener is not correct. How do I update the time?
Most water softeners allow you to reset the clock using the control panel. Refer to your owner’s manual for model-specific instructions, or contact us and we’ll be happy to help you update the settings and verify your system is operating correctly.
What does a water softener do?
A water softener removes calcium and magnesium from your water through a process called ion exchange. This helps reduce scale buildup inside pipes and appliances while improving soap performance, reducing spots on dishes, and making cleaning easier throughout your home.
The softener tank is filled with resin beads that capture hard minerals as water flows through the system. The resin exchanges sodium or potassium chloride for magnesium and calcium ions. Over time, the resin is cleaned during regeneration using a salt solution, allowing it to continue softening water efficiently.
How does watering plants and landscaping work after a water softener is installed?
Many homeowners choose to keep outdoor irrigation lines separate from the water softener because softened water contains small amounts of sodium or potassium. If your irrigation is connected to softened water, our team can recommend the best setup for your landscaping and water usage.
What is hard water?
Hard water is water that is high in dissolved minerals, mainly calcium and magnesium. Hard water produces scale buildup in appliances like dishwashers, ice makers, water heaters, and washing machines, reducing their lifespan. It can also cause pipe wear and plumbing clogs, dry skin, dingy laundry, spotty dishes, and other issues.
Why should I purchase a water softener from you instead of another company?
American Aqua starts with professional testing to recommend a system that matches your home’s water quality. Our experienced team provides expert installation, routine maintenance, and dependable service to help your system perform efficiently for years to come. We also stand behind our work with personalized support and quality treatment equipment. We only offer customized solutions designed to meet your household’s needs, not one-size-fits-all options.
Will a softener help protect my appliances, like my hot water heater and dishwasher?
Yes. By reducing hard water minerals, a water softener can minimize scale buildup inside water heaters, dishwashers, washing machines, and other water-using appliances. This can improve efficiency and extend their lifespan.
How expensive is a water conditioning system?
A typical softener can cost anywhere from $2,000 to $5,000, depending on the size of your home and water usage. However, to get the most accurate pricing, we highly recommend you schedule a free water consultation with our WQA-certified specialists.
Why can’t I buy a water softener from the local home improvement store?
There are many different types of water problems, including various levels of hardness. A one-size-fits-all approach may not meet your needs. Although it may seem more cost-effective to buy a water softener from a local home improvement store, we know that a large majority of units we replace are from home improvement stores.
Replacement ends up costing you more in the long run than if you had the right system for your needs from the start. That’s why we recommend working with our water quality experts. We will test your water to understand what system will work best for your water supply and your budget.
Water Softener Salt Delivery FAQs
What types of water softener salt do you deliver?
We deliver several types of water softener salt, including high-purity salt pellets, solar salt, and other options compatible with most residential water softeners. If you’re unsure which type your system needs, we’ll help you choose the right one.
What type of salt should I use for my water softener?
Most water softeners use solar salt, evaporated salt pellets, or potassium chloride. The best choice depends on your specific system, water conditions, and personal preferences.
Many homeowners use high-purity salt pellets because they dissolve cleanly and help reduce buildup inside the brine tank. We can recommend the best option for your system.
What are some advantages of water softener salt delivery?
Water softener salt delivery from American Aqua saves time and eliminates the hassle of lifting and transporting heavy salt bags. Regular deliveries also help ensure your softener continues operating efficiently without running out of salt.
Can you refill the salt and check my water softener?
Yes. During a scheduled salt delivery, we can refill the brine tank and inspect your water softener to make sure it is operating properly. Regular checkups can help identify minor issues before they become costly repairs.
How difficult is it to add salt to a water softener?
Adding salt is generally simple, but the bags can weigh 40 pounds or more. If lifting heavy bags is difficult or inconvenient, our salt delivery service can take care of the refills for you.
How often do I need salt delivered for my water softener?
Most households need salt delivery every 1 to 3 months, depending on water usage, family size, water hardness, and the efficiency of the softener. Our team at American Aqua can recommend a delivery schedule that meets your needs.
How do I know if my water softener needs salt?
Check the brine tank regularly. If the salt level is low or nearly empty, it’s time to add more. You may also notice signs of hard water returning, such as soap not lathering well, spots on dishes, or scale buildup on plumbing fixtures, indicating the system may need additional salt or maintenance.
How much does water softener salt cost, and do you offer delivery?
Water softener salt costs vary based on the type of salt, quantity needed, and delivery schedule. American Aqua offers convenient water softener salt delivery so you don’t have to transport and carry heavy bags yourself. Contact us for current salt pricing and delivery options in your area.
Do you provide monthly salt delivery so we don’t have to haul bags from the store?
Yes. American Aqua offers scheduled water softener salt delivery to help keep your system supplied without hauling heavy bags from the store. We can help determine a delivery schedule based on your water usage and how quickly your system uses salt.
Additional FAQs
What happens to my system if we move?
If you’re moving, contact American Aqua to discuss your water treatment system and your options. Depending on the equipment and installation, you may be able to have your system moved. Your new home’s water should also be tested before choosing a treatment system because its water quality may be different.
What are signs my system needs maintenance?
Signs that your water treatment system may need maintenance include changes in water taste or odor, hard water returning, mineral spots on dishes, reduced water pressure, unusual noises, excessive salt use, or changes in how frequently the system regenerates. Regular maintenance can help identify issues like worn components before they cause larger problems.
When does repair versus replacement make sense?
Repair often makes sense when a treatment system is relatively new, and the problem involves a replaceable component. Replacement may be more practical if the system is older, needs frequent repairs, is inefficient, or no longer treats your current water problems effectively. American Aqua can inspect your equipment and help you compare your options.
We are building a new home. Can you install water quality systems for new builds or during construction?
Yes. American Aqua can work with homeowners and contractors to install a water treatment system as part of new construction. Preparing the necessary plumbing during construction can make it easier to properly install a softener, filtration system, or other treatment equipment.
Do your systems come with warranties?
The water quality systems American Aqua installs include comprehensive manufacturer warranties. Warranty coverage and length vary by product. We can explain the applicable warranty before installation, so you know what is covered.
Can you service my existing system?
Yes. American Aqua can service many existing water softeners and filtration systems, even if we did not originally install them. Our trained technicians can inspect the equipment, diagnose problems, perform maintenance, and determine whether repair or replacement is needed.
How long does installation take?
Installation time depends on the type of water treatment system and your home’s existing plumbing. Many standard residential installations can be completed in a single visit. More complex installations or homes that require plumbing modifications may take longer.
Is trenching ever required?
Sometimes. Most indoor water treatment installations do not require trenching. However, trenching may be necessary if new underground water lines or plumbing connections need to be installed or rerouted. We will evaluate your property and explain any required work before installation begins.
How can I find out what’s in my municipal water?
Start by reviewing your water provider’s annual Consumer Confidence Report (CCR), which provides information about the water source, testing results, and regulated contaminants.
It’s important to note that water can pick up contaminants from service lines or household plumbing after leaving the treatment plant. Municipal water may contain hard minerals, disinfection byproducts, lead, and other contaminants.
A water test can provide additional information about the water coming from your faucets.
How do I locate my main water meter/water shutoff?
The locations of the water meter and shutoff vary by home. The main water shutoff is often found in a basement, utility room, crawl space, or garage, usually near where the main water line enters the house. If you cannot find the shutoff, our water treatment professionals can help locate it.
The water meter may be indoors or in an exterior meter box, depending on your municipality.
Common Water Problem FAQs
How do I tell if I have hard water?
Common signs of hard water include:
- White scale on faucets and showerheads
- Spots on dishes
- Stiff, dingy laundry
- Dry skin and hair
- Soap or shampoo that does not lather well
- Soap scum on shower doors and dishes
- Plumbing issues
- Poor appliance efficiency (for water heaters, dishwashers, etc.)
- Premature appliance failure
Hard water contains elevated levels of dissolved calcium and magnesium. A free water test can measure your water hardness and determine whether a water softener would help.
Why does my water smell like rotten eggs?
A rotten egg smell usually indicates hydrogen sulfide gas in the water or plumbing system. It is especially common with private well water. Odors can also originate from a water heater that needs service.
Testing your water can help identify the cause. Hydrogen sulfide can occur naturally when bacteria break down organic matter in groundwater. Sulfur-reducing bacteria can also produce the gas by reacting with naturally occurring sulfur compounds.
If the odor only occurs with hot water, your water heater may be the source. If both hot and cold water smell, the issue is more likely related to the water supply.
How do you get rid of sulfur smells in water?
The right treatment depends on what is causing the odor and how much hydrogen sulfide is present. Treatment options can include oxidation and filtration systems designed to remove hydrogen sulfide from water. Other solutions may include water heater maintenance and well disinfection. American Aqua can test your water and recommend treatment based on the results.
What causes sulfur and methane gases in water, and how are they removed?
Sulfur odors are commonly associated with hydrogen sulfide gas. Hydrogen sulfide can occur naturally in groundwater or be caused by sulfur-reducing bacteria. Sulfur odors can also occur if your water heater’s anode rod needs replacement.
Methane can occur naturally in groundwater and may enter private wells.
Treatment depends on the gas and its concentration and may include aeration, oxidation, filtration, or other specialized equipment.
Why is my tap water cloudy?
Cloudy or milky-looking water is often caused by tiny air bubbles, especially when water pressure changes. If the cloudiness settles from the bottom upward and disappears, trapped air is likely the cause. Cloudiness that does not clear may indicate sediment, minerals, or another water quality issue that should be tested.
What causes dirt and sediment in water and how is it treated?
Dirt, sand, silt, rust, and other particles can enter water from private wells, aging pipes, water main work, or other parts of the water supply. A sediment water filter can capture these particles before they reach appliances, fixtures, and other water treatment equipment.
What causes hard minerals in water and how are they removed?
Hard water develops as groundwater passes through mineral-rich soil and rock and picks up dissolved calcium and magnesium. A water softener removes these hardness minerals through ion exchange, helping reduce scale and mineral buildup throughout the home.
Why does my water taste like metal?
A metallic taste can be caused by iron, manganese, copper, or corrosion within plumbing (often due to low-pH water). Because several water issues can produce similar tastes, testing is the best way to identify the cause before selecting a treatment system.
What causes iron in water and how is it treated?
Iron occurs naturally in Michigan groundwater and may also enter water through corroding pipes and plumbing components. It can cause orange or reddish-brown stains, metallic tastes, and discoloration. Depending on the type and concentration of iron, treatment may involve an iron filtration system, oxidation and filtration, or other treatment equipment.
What are nitrates in water?
Nitrates are compounds containing nitrogen and oxygen that can enter groundwater from fertilizers, septic systems, animal waste, and natural sources. They can pose health risks to some individuals, especially infants and pregnant women.
They are important to monitor with water testing because you cannot reliably detect nitrates by taste, smell, or appearance.
How do you remove nitrates from water?
Treatment methods for nitrates can include reverse osmosis (RO), ion exchange systems with specialized nitrate-selective resin, and systems designed specifically for nitrate reduction. The appropriate solution depends on the nitrate concentration, water chemistry, and whether you need treatment at one drinking-water faucet or for a larger water supply.
What are bacteria in water, and how can they be removed?
Bacteria in water are microorganisms that can occur naturally or enter a water supply through surface runoff, flooding, sewage, septic systems, animal waste, or problems with a private well. Some bacteria are harmless, while others can cause illness.
Depending on the source and test results, solutions may involve well disinfection, installing ultraviolet (UV) water treatment, chlorination, or other appropriate treatment.
What is chlorine in drinking water and how is it removed?
Chlorine is a disinfectant commonly used by municipalities to control harmful microorganisms. While disinfection is important, some homeowners experience a strong chlorine taste or odor in their tap water. Activated carbon filtration is commonly used to reduce chlorine and improve taste and odor.
How do you remove chlorine from tap water?
Activated carbon filtration is one of the most common methods for reducing chlorine in tap water. A point-of-use filter can treat water at a specific faucet, while a whole-house carbon filter can reduce chlorine before the water travels throughout your home. Reverse osmosis systems are also effective, since they contain carbon pre-filters. The right option depends on your water and treatment goals.
What is chromium-6 in water?
Chromium-6, or hexavalent chromium, is a form of chromium that can enter water from industrial sources or occur naturally in groundwater. Because it cannot be identified by taste, smell, or appearance, testing is necessary to determine whether it is present.
Treatment options depend on the water test results and overall water chemistry. Reverse osmosis water filtration is commonly used to reduce Chromium-6.
What other contaminants are found in drinking water?
Drinking water can contain many naturally occurring and human-made contaminants. Depending on your location and water source, these may include lead, PFAS, arsenic, iron, manganese, nitrates, bacteria, sediment, chlorine, hard minerals, and volatile organic compounds (VOCs).
Michigan well water and municipal water can have very different concerns, so testing is the best way to understand your home’s water and determine whether treatment is needed.