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Local Reviews:

American Aqua

4.6

Based on 96 reviews

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Patrick Cummings

10:59 11 Mar 20

Good product, good service

Hotel Critic

01:55 02 Mar 20

Senior discounts- a real plus!

kim jackson

13:28 28 Feb 20

Great Service!

Frank Wolk

19:21 26 Feb 20

Great service, the installer was very prompt and professional.

Eileen Faas

14:15 26 Feb 20

CJ was very courteous, on time and provided great service!

Tim Wilhelm

02:32 13 Feb 20

Service was great. American Aqua address all our household water issues.

thaddeus buttmunch

22:40 30 Jan 20

They called a half hour in advance, and delivered two bags of salt to my basement. You DO need to write a check at the time of service, (unlike other companies, who send you a bill.) It's actually wise to use to different companies, so you don't run out of salt, in case you have to go into work, or on vacation

Ken Casey

19:27 24 Jan 20

Don was very helpful in explaining, cleaning, and investigating the operation of our water softening system. He was knowledgeable, patient, and competent.

Michelle Pogliano

20:16 23 Jan 20

Friendly, great customer service, fast, and responsive

Gayle Stewart

19:57 14 Jan 20

Great service and on-time deliveries. American Aqua's salt and outstanding water softener provides us with 100% rust free water in a rural area with really bad iron-saturated water. Far superior to any water softener systems we'd used previously.

E C

17:58 12 Jan 20

Call to make an appointment to see what was wrong with my water softener and was able to get an appointment that same week, which was amazing. CJM who came to work on the water softener, did an amazing job. My water is back to normal!

Carol Vollink

04:56 12 Jan 20

The gentlemen (CJ M and Percy O) rom American Aqua that rebedded our water filtering tanks were great! They called before they came and arrived on time. They were extremely knowledgeable and professional about what they were doing. They were very respectful about leaving everything clean and the work fully completed. We have had the pleasure of working with this company for years and will continue to do so. Carol V.

Craig Barker

15:44 11 Jan 20

They're always very helpful.

Jacqueline Noetzel

17:34 07 Jan 20

Excellent service and workers!

Marley Gannon Pagel

17:32 31 Dec 19

They were prompt and efficient! Gthe tech was courteous, thoughtful and accommodating! He went above and beyond expectation!

Rob Spencer

19:09 27 Dec 19

I have used American Aqua for 12 years. Always a great experience in terms of delivery and price.

Casey Freelove

16:58 27 Dec 19

They are very efficient and always available. CJ is the best! He is always friendly, communicative, knowledgeable about any of the products and helps me move the items to where I need. Do you honestly can’t have a better employee than him! And I know, I have been in customer service management all my life! American Aqua has the best tasting water as well. The rock water is superior!

Ibrahim Syed

22:15 20 Dec 19

Great service.

Shannon Brewer

19:02 25 Nov 19

Had a great experience getting a new water softener when ours failed and leaked all over the basement. Adam walked me through my options and was up front about pros/cons of renting vs. buying. He arrived right on time for installation and walked me through the functioning of the new system in a friendly and professional manner. Five stars.

Great Lakes Demolition & Abatement Services

17:50 20 Nov 19

Great service

Mary Krese

01:04 11 Nov 19

Wonderful customer service! Our first time with a home with a water softener so we were still learning and Adam always goes above and beyond to help! Highly recommend!!

Maria Kendig

13:23 29 Oct 19

CJ is thorough and knowledgeable. He answers my questions clearly and goes the extra mile to make sure our system is working well. He's a wonderful ambassador for American Aqua and a helpful resource for homeowners.

Stacey Rumpsa

19:21 17 Oct 19

Don was super helpful and a wealth of knowledge!

Chris Remillard

16:15 11 Oct 19

Our driver CJ does a great taking care of our water needs. We have a very large team hear and whether it's during summer or winter there are never any issues with ensuring we have the proper amount of water on hand considering our usage us up and down throughout the year. CJ is very professional and friendly with our team members around the office. His prompt and consistent delivery schedule makes it easy for us to know when to expect our water delivery on a weekly basis.

Kailey Jenks

15:40 10 Oct 19

Great customer service at the business I work at. Delivery drivers go above and beyond to help out.

Beth Stefani

16:25 08 Oct 19

Dependable, Flexible, and responsive. Love having home delivery of those heavy bags of salt.

Darin Casler

14:51 04 Oct 19

Solid company. When my system was leaking they were fast and friendly in getting the O ring fixed. Knowledgeable and friendly to work with.

Brent Schlack

15:38 03 Oct 19

Excellent people. Very good service.

S M

16:24 02 Oct 19

CJ is a wealth of information and helped me order BIRM so I could re-bed my Iron Filter my self, I had a few technical questions and he answered all of them so I could do a professional job and save some hard earned cash of which I love to take CJ to lunch !!!!!Not many customer service oriented guys left and he is ONE GOOD GUY!

Miriam Larkin

10:12 20 Sep 19

I meet with several companies before deciding which product to purchase, including a whole house reverse osmosis system, a salt free system and a competitor of American Aqua. Don, the sales person from American Aqua was by far the most knowledgeable. After deciding to go with American Aqua the scheduling and installation went very smoothly with minimal disruption to me. Don also assisted with the installation, along with Adam. They were very professional and completed the task quickly. I highly recommend them.

Diana McIntyre

15:53 17 Sep 19

Percy was super polite and efficient. He even helped me carry my groceries into my house.

Scott M B Gustafson

17:07 16 Sep 19

Excellent service, ease of scheduling and on-time maintenance crew. Our water never tasted better!

Kimberly Cowen

19:06 06 Sep 19

Jason is always very friendly and helpful when he comes to deliver salt. We would recommend American Aqua, theyve always been great to deal with.

ldlauwers

19:04 05 Sep 19

Great service - The delivery is consistent and the driver is always friendly and professional.

r vix

14:35 13 Jun 19

Don and percy have us great service. Very knowledgeable, honest, and courteous. We appreciated the fact they were on time and took time to explain problems. Very professional company and employees. Our water has never been better. We highly reccomend American aqua for home water treatment.

Nancy Robinson

16:33 16 Apr 19

Great great company, so nice to deal with. Always here when they are suppose to be. Laura in the office is very helpful and Jason the delivery guy is just the BEST. I couldn't be more pleased. Jason is just so nice and is eager to PLEASE ALWAYS

Geoffrey Culbertson

22:49 02 Apr 19

C J came and installed my new water softener and it was fast and efficient. He even cleaned it up so it took up less space then the old unit. Excellent job and great service. I am a happy customer.

Vance Shutes

11:12 06 Feb 19

When it comes to products, experience, and knowledge related to water quality in your home or business, they're the experts! I've purchased two water softeners from them over the years, both being excellent products. Their maintenance of my system is always timely and outstanding. Call them!

Joan Ratkowski

22:48 01 Nov 18

We are in the process of moving and have met many service people, but have to compliment Sean. He has a positive attitude, respect for the needs and understanding of the client, did a great job and was on time. Thank you, Sean!

Shari Straight

20:42 01 Sep 18

Home town feeling

Linda Kline

15:42 31 Jul 18

The customer service (today we had Percy) exceeded our expectations!! We have been with American Aqua for a long time and have always been satisfied.

Adrianna Spiteri

13:28 20 Jun 18

Kirk from American Aqua was wonderful! He came to our house to give us an estimate for a RO unit. He was very helpful and friendly, definitely recommend him and AA.

Carol Okray

10:08 05 Apr 18

I always have great and prompt service, been doing business with them for 12 years. Shannon is awesome, would definitely recommend this company!

Josh Yurich

13:59 20 Mar 18

Shannon is always super helpful when I come in for salt and supplies!

Regina Soroka

19:36 27 Feb 18

Professional, cordial, helpful and pleasant

Kara Panfil

21:03 23 Feb 18

American Aqua is a great company! Their customer service, especially Adam, is amazing and so easy to work with! They are very reasonable with cost and always willing to go above and beyond! Adam was really good at explaining all of our options and is super knowledage when it comes to your water! We had them at our old house in Fowlerville where the iron was terrible. As soon as they installed our system our water was clear as day! They were one of our very first calls when we moved into our new home and saw even a little bit of iron in the toilets. We highly recommend them!

Kelly Zechmeister

03:18 21 Feb 18

Nancy and CJ at American Aqua are awesome! Nancy was super helpful and knowledgeable as she shared the process of choosing the water system that would be best for our needs. She came over on a day where our son was a little sick, and we hadn’t slept well the night before so we weren’t sure how the visit would go! Nancy was so warm and kind, that our toddler felt so comfortable despite being sick and he even wanted to show her his toys! When she returned for the final paperwork, it felt like one of his aunties came by—so easy. CJ was also a super friendly person, and worked quickly despite our cramped cabinet. He even let our son peek at his tools! After the install, when I had a question about the bubbles in the water (a natural occurrence), Nancy was very prompt and knowledgeable in her response. I cannot recommend them enough!

Sam Heidtke

20:01 07 Feb 18

American Aqua is the only place around us that sells Dura-Cube. Once I got to the place I was able to pull right in and open the back of my car so they could load it. Shannon loaded it for me so I was in and out very quickly, no fuss!

Alicia Loria

01:06 01 Feb 18

I have been dealing with American Aqua for the past 20 years. Nancy is very professional, friendly, helpful and goes above and beyond for us. She helped us first by getting us our water softener unit. If we run across any issues she is ready to help us find a solutions either by phone or by sending someone out to look at it. When we started our salt delivery, which was a big time saver for us, she was able to help us determine how much we needed and if it needed to be adjusted, all we had to do is call. I would highly recommend Nancy and this company as well as all of their staff.

Rebecca Peck

20:16 08 Nov 17

My iron was so bad I was scrubbing my toilets and showers twice a week. I now have a Iron filter from American Aqua and I haven't scrubbed a thing since. Couldn't be happier.

Steven Brown

21:11 19 Oct 17

We have been using American Aqua for many years. Great service and great people. Highly recommended.

Steve Sewell

16:00 18 Oct 17

Professional, friendly service at competitive rates.

kathleen andreas

15:08 18 Oct 17

The team at American Aqua are always super helpful, with what they do and very friendly.

Maddy Vandenbrink

18:49 15 Jul 17

Awesome job from this company. Would highly recommend to anyone!

Nicholas VandenBrink

18:48 15 Jul 17

Great company!!! They did an awesome job

Guy Ludlow

18:27 27 Feb 17

Great Service!

Patricia Burgen

15:21 25 Oct 16

We have water coolers all over where I work and I'm in charge of ordering replacement filters. I order a big bulk of filters from American Aqua every year. My Sales Rep. Nancy is SUPER!She's very nice, knows exactly what I need. I get my filters when I need them. I only speak to her once a year and she remembers me every time. Love doing business with American Aqua!

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